Refund policy

Every effort is made to represent our yarns and colorways accurately, but please remember that screen pixels vary, so a colorway may look slightly different in person. Some colorways are simply difficult to photograph but we try our very best to represent them well. Colors in real life could appear bit darker or lighter than what appears on your screen. If you have any questions prior to purchasing please feel free to send us a conversation or email. We're happy to clarify any of our colorways to help you find exactly what you're looking for!

Choosing yarn and fiber online can sometimes be difficult, so we will accept returns of non-custom orders for shop credit only. Refunds will not include return shipping costs. All returned items must be in their original condition. If you'd like to return something you need to contact us within 7 days of receiving your item and you need to ship the item back to us within 30 days from the date you received it. If the item is shipped after this time any return agreement will be voided.

While we are not responsible for lost or damaged items, we will make every effort to track down your item if it has not arrived in a reasonable amount of time.